THE IMPACT OF TRAINING AND DEVELOPMENT ON ORGANISATIONAL PERFORMANCE: A STUDY OF SOME SELECTED ORGANISATIONS IN THE SERVICE INDUSTRY

ABSTRACT

This research investigated the impact of training and development on organizational performance mainly in the service industry. The investigation focused on the impact of training and development on employee performance, job satisfaction and employee motivation. The study employed library and internet research, especially in literature review. The descriptive method of were collected using questionnaires and interview method four hypotheses were tested using chi-square (x2) statistical method of analysis. The results from the findings show that training and development improve employee performance, job satisfaction, employee motivation, and organizational performance. Base on the findings, the conclusion is that training and development received by the staff of First Bank Nigeria Plc and Zodiac Hotels Ltd have improved employee performance, job satisfaction, employee motivation and organizational performance. The recommendation of the study is that training and development should continue since there is significant relationship between training and development and employee performance, job satisfaction, employee motivation, and organizational performance.

CHAPTER ONE

1.1   BACKGROUND OF THE STUDY

Studies have shown that the success of most organization does not depend entirely on how well such organizations are financed but also on how well the individuals working in the organization are experienced. The experience acquired by these individuals does not simply come out of the blues, but as a result of the opportunities given to them to acquire such experience through training and development. It has been noted that in every organization whether in the public or private sector, individuals who are found to be more productive are those have a wealth of experience on their jobs which they have acquired through training and development. This is why in the contemporary times; many employees in Nigerian organizations who were initially averse to the concept of training and development embrace the idea, as they had realized the importance of training and developing their employees.

The above explained why Ubeku (1984) maintains that the process of training and development is continues one. Money spent on training and development is money well

invested. He noted that in organizations, employees who have not received adequate training before being assigned responsibility lack the necessary confidence with which to carry out the responsibilities of the job. This is so because it is only then that the employee believes he knows what is expected of him regarding the job, and because he can do it, his enthusiasm for the job increases. Consequently, as noted by Donnelly (1992) and employee in this position is more likely to originate ideas as to how best to carry out the task of job. And employees who are not trained tens to cling to the methods they are frightened of doing the job in a different ways, because something might go wrong and that risk they cannot take.

The concept of training and development is not task of educational institution alone. This explains why in December 1976, (according to Ubeku 1984) the then federal

commissioner for labour in his address to the 4th Annual General meeting of the Nigeria Employee consultative Association stressed the role of employers in training their employees to be able to carry out their responsibilities effectively. He explained among other things that:

The development of staff cannot be entirely the concern of our educational institutions. It is also the responsibility of other institution. Every enterprise, whether public or private, necessarily does considerable on the job training, some of which organized and some haphazard and accidental. You as employees must realized. You as employees must realize or recognize the overriding importance of the development of human resource , without which we cannot overcome the continuing shortage of trained people as we strive to throw off the bonds of economic backwardness and seek to achieve the social and economic objectives of our development plans.

The  anxiety  of  the  government  and  other  private

organizations over the scarcity of trained manpower in the

country has been translated into action in the form of

institutions with the Nigeria economy.

However, one may be tempted at this juncture to ask

what exactly is training and development? According to

Armstrong (2006), training is the modification of behaviour

through experience, and development is a change toward

the better. Based on this, it then shows that an organization

which  has  in  its  policy,  the  concept  of  training  and

development has paved way for its success and survival,

and subsequently employment of optimal performance on the part of the employees or workers.

Considering the benefits of staff training and development, one can categorically state that, it is in dispensable necessary for attainment of organizational goals. It plays a large part in determining the effectiveness and efficiency.

1.2   STATEMENT OF PROBLEM

The inherent problems of inefficiency, poor job standard and other symptoms of poor job performance as a result of inadequate skills and low man power in the organizations under study can be improved by investigating.

1)          How training and development improve employee performance.

2)          How training and development improve job satisfaction.

3)          How training and development improve organizational performance.